LANGUAGE IN INDIA

Strength for Today and Bright Hope for Tomorrow

Volume 12 : 5 May 2012
ISSN 1930-2940

Managing Editor: M. S. Thirumalai, Ph.D.
Editors: B. Mallikarjun, Ph.D.
         Sam Mohanlal, Ph.D.
         B. A. Sharada, Ph.D.
         A. R. Fatihi, Ph.D.
         Lakhan Gusain, Ph.D.
         Jennifer Marie Bayer, Ph.D.
         S. M. Ravichandran, Ph.D.
         G. Baskaran, Ph.D.
         L. Ramamoorthy, Ph.D.
Assistant Managing Editor: Swarna Thirumalai, M.A.

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Copyright © 2012
M. S. Thirumalai
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Strategies to Develop the Dyadic Interpersonal Communication Skills of Pharmacist

Deepika Nelson, Ph.D., M.Phil., MBA., M.A., B.Sc.

Abstract

It has been seen that most of the pharmacist’s problem in communicating about medication to their patient is one way communication and that they lack interpersonal skills. The Pharmacist should be given opportunities to learn and practice interpersonal communication skills during their community advanced pharmacy practice experience (APPE). To ensure the development of communication skills in pharmacy, one can incorporate the learning process ‘‘see one, do one, teach one’’ into their learning activities.

This paper reviews the role of the pharmacist in facilitating development of communication skills for pharmacy practice experiences and providing certain strategies for incorporating interpersonal communication skills in collaboration with the patient care activities. The relationship between the patient and pharmacist is built on the foundation of trust and an open exchange of information; it is a collaborative relationship where a two way communication plays a vital role. The strategies that can be used to build an interpersonal relation at the time of counseling, educating and interviewing a patient are not only verbal but nonverbal (listening, eye contact, body language) and written communication too, which is necessary to improve the use of medications by patients and ensure most advantageous remedial outcomes. Whether pharmacists are communicating with patients, physicians, or colleagues, conflicts will occur. Learning appropriate conflict management strategies will help the pharmacist to tackle conflicts that occur in practice. By following these strategies during the normal workflow of the practice, opportunities and tasks the pharmacists can develop a dyadic interpersonal skill.

This is only the beginning part of the article. PLEASE CLICK HERE TO READ THE ARTICLE IN PRINTER-FRIENDLY VERSION.

Deepika Nelson, Ph.D., M.Phil., MBA., M.A., B.Sc.
Haramaya University
Post box-53, Dire Dawa
Ethiopia 251
dr.deepikanelson@gmail.com
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