LANGUAGE IN INDIA

Strength for Today and Bright Hope for Tomorrow

Volume 14:3 March 2014
ISSN 1930-2940

Managing Editor: M. S. Thirumalai, Ph.D.
Editors: B. Mallikarjun, Ph.D.
         Sam Mohanlal, Ph.D.
         B. A. Sharada, Ph.D.
         A. R. Fatihi, Ph.D.
         Lakhan Gusain, Ph.D.
         Jennifer Marie Bayer, Ph.D.
         S. M. Ravichandran, Ph.D.
         G. Baskaran, Ph.D.
         L. Ramamoorthy, Ph.D.
         C. Subburaman, Ph.D. (Economics)
Assistant Managing Editor: Swarna Thirumalai, M.A.

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M. S. Thirumalai
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Developing Effective Telephoning Skills in
the English Language Lab: Overcoming Challenges

Ms. T. Anitha, M.A. (English)
Dr. Nirmala Rita Nair, M.A. (English), Ph.D.

Abstract

Talking on the telephone needs special skills such as communication skills and soft skills and hence requires extra effort due to lack of visual cues. Many people assume that they have adequate telephone skills, whereas, in fact, a number of difficulties can arise when telephoning.

This paper focuses on how a learner can answer the telephone effectively while responding to a variety of situations by improving telephoning language. It highlights the use of appropriate telephoning phrases to improve confidence when telephoning. It looks at how relevant and suitable vocabulary, for example, idioms and phrases, needs to be used in a variety of situations. It also sheds light on the importance of telephone etiquette since being courteous and helpful since will make a positive difference to the interaction.

Finally, the paper provides appropriate telephoning techniques, practice exercises and suggestions for role plays and live situations to improve specific telephoning skills for use in the English Language Lab.

Introduction

There are many situations where the learner is called upon to answer the phone. Therefore developing good communication habits and knowledge of proper telephone etiquette is essential.

This is only the beginning part of the article. PLEASE CLICK HERE TO READ THE ENTIRE ARTICLE IN PRINTER-FRIENDLY VERSION.

Ms. T. Anitha, M.A. (English)
Assistant Professor
Department of English
Muffakham Jah College of Engineering and Technology
Banjara Hills, Road No-3
Hyderabad-500034
AP, India
anitha678@gmail.com

Dr. Nirmala Rita Nair, M.A. (English), Ph.D.
Associate Professor
Head, Department of English
Muffakham Jah College of Engineering and Technology
Banjara Hills, Road No-3
Hyderabad-500034
AP, India
nirmalamj33@gmail.com
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