LANGUAGE IN INDIA

Strength for Today and Bright Hope for Tomorrow

Volume 14:12 December 2014
ISSN 1930-2940

Managing Editor: M. S. Thirumalai, Ph.D.
Editors: B. Mallikarjun, Ph.D.
         Sam Mohanlal, Ph.D.
         B. A. Sharada, Ph.D.
         A. R. Fatihi, Ph.D.
         Lakhan Gusain, Ph.D.
         Jennifer Marie Bayer, Ph.D.
         S. M. Ravichandran, Ph.D.
         G. Baskaran, Ph.D.
         L. Ramamoorthy, Ph.D.
         C. Subburaman, Ph.D. (Economics)
         N. Nadaraja Pillai, Ph.D.
Assistant Managing Editor: Swarna Thirumalai, M.A.

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English for Workplace Communication

Dr. Olive Thambi
Philip Rajesh Albert, MIT, London

Abstract

Even as English is a necessity for businesses, trades, diplomacy, etc. around the world, one notices continuing growth of miscommunication through English. Various factors are responsible for this: individual traits, business demands, inadequate preparation, etc. Various factors govern work place communication which includes mastery of soft skills.

Key words: Miscommunication through English, variety of soft skills, conversational etiquette, tone and brevity of usage

Miscommunication through English

The use of English is as varied as ever in the present scenario. With the expansion of businesses, trades, international transactions and diplomacy, English is used extensively for everyday interactions. In the corporate world, English is an integral part of the communication system.

It is true that English occupies a coveted position among all languages. But the fact remains that very few know how to use it appropriately. Miscommunication is something which most employees have to deal with often. Sometimes the given information is misconstrued and consequently misinterpreted leading to a lot of chaos and confusion. This article focuses on soft skills, conversational etiquettes, tone and brevity as important factors which could reduce miscommunication through English in Indian and international contexts.

Factors Governing Work Place Communication

Workplace communication does involve English but there are many factors which govern its usage. First of all, a man’s style of communication is determined by his nature. A soft spoken man eases the most trying circumstances with his reassuring tone and gentle words. A temperamental person, on the other hand, terrorises the entire organisation. Sometimes, the terrorising trait is not inherent in a person. But as soon as he assumes an important office, he dons an intimidating garb, threatening the co-workers, subordinates, et al.

This is only the beginning part of the article. PLEASE CLICK HERE TO READ THE ENTIRE ARTICLE IN PRINTER-FRIENDLY VERSION.

Dr. Olive Thambi, M.A., M.Phil., Ph.D.
Assistant Professor of English
L. R. G. Government Arts College for Women
Palladam Road
Tirupur 641 604
Tamilnadu
India
olivphilip@gmail.com

Philip Rajesh Albert, MIT, London
Freelance Editor
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