LANGUAGE IN INDIA

Strength for Today and Bright Hope for Tomorrow

Volume 23:8 August 2023
ISSN 1930-2940

Editors:
         Sam Mohanlal, Ph.D.
         B. Mallikarjun, Ph.D.
         A. R. Fatihi, Ph.D.
         G. Baskaran, Ph.D.
         T. Deivasigamani, Ph.D.
         Pammi Pavan Kumar, Ph.D.
         Soibam Rebika Devi, M.Sc., Ph.D.

Managing Editor & Publisher: M. S. Thirumalai, Ph.D.

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Segregation and Silence: A Look into the Call Centre Syndrome in
Chetan Bhagat’s One Night @ the Call Center

Sabeena D., PhD Research Scholar and
Dr. P. Parthiban, Assistant Professor


Courtesy: https://www.amazon.com

Abstract

Globalization has made the world small. When the tag, think local, make global was circulated all around, little did the people in India imagine that they would have to work for the overseas capitalistic masters leaving them work for peanuts. One of the reasons as to why the customer service and other outsourcing jobs come to a country like India is because, it is a country with cheap labor and cheaper market. Chetan Bhagat has chosen the pressures of the youth who work with the outsourcing industry is because; he wants to make his readers understand the plight of the youth who are not so much fortunate to step into the IIT. The novel, One Night @ a Call Centre centers around six youth who work night shifts. The paper is an attempt to look at the youth of the country who wish to scale great career heights with aspirations. They do not know the way to reach their zeal and goals.

Keywords: One Night @ the Call Center, Call Centers, Youth, Career, Exploitations, God, Self-confidence, explore

The novel brings to light the problems of underemployment, which is even worse than unemployment. The novel written in the year 2005 marked the beginning of call centre jobs which recruited people who had the gift of the gab. They were given good salaries with little scope for career growth. The novel highlights the problems of youth who choose call centre jobs because they do not find anything else more constructive. Although they know fully well that the job will not offer them a career, they still choose it for money and fashion.

The characters in the novel are six in number, they all have different tastes and different sensibilities but still they are all connected by one single determinant, that is, they all sacrifice their night’s sleep and work for the U.S. despite knowing fully well that they have taken their lives and health to a toll. The icing in the cake in the novel is when they get a call from God which they take it as an opportunity to change themselves and their fates.

This is only the beginning part of the article. PLEASE CLICK HERE TO READ THE ENTIRE ARTICLE IN PRINTER-FRIENDLY VERSION.

Sabeena D, M.A.
PhD Research Scholar
Department of English
Chikkaiah Naicker College
Erode-4
E-mail ID: sabeenams311@gmail.com
Contact No: 9360422511

Dr. P. Parthiban, M.A., M.Phil., Ph.D.
Assistant Professor
Department of English
Chikkaiah Naicker College
Erode-4
E-mail ID: parthi@parthi.in
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